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Refund Policy

 

Noel Diabetes Training

 

Last Updated: 28 February 2026

 

This Refund Policy applies to all bookings made for courses, workshops, webinars and structured Type 2 diabetes education sessions delivered by Noel Diabetes Training.

 

By booking any course with Noel Diabetes Training, you agree to the terms outlined below.

 

1. Individual Course Bookings

 

1.1 Cancellation by Participant

 

Refunds for individual bookings will be issued as follows:

Notice Period Before Course Date

Refund Eligibility:

  • 14 days or more - 100% refund*

  • 7 - 13 days - 50% refund

  • Less than 7 days - No refund

  • Non-attendance - No refund

*A small administrative fee may be deducted to cover transaction and processing costs.

 

Refunds will be issued to the original payment method within 7-10 working days.

 

2. Transfer of Booking

 

If you are unable to attend your booked session:

  • You may transfer your booking to an alternative course date once only, provided that at least 7 days’ notice is given prior to the original course date.

  • You may nominate a substitute attendee at no additional cost.

 

All substitute delegates must meet the course eligibility requirements where applicable.

 

3. Corporate or Group Bookings

 

For organisational bookings made by care agencies, healthcare providers, or corporate clients:

Notice Period Before Training Delivery

Refund Eligibility:

  • 21 days or more - 100% refund

  • 14 - 20 days - 50% refund

  • Less than 14 days - No refund

Where cancellation is made within 14 days of the scheduled delivery date, the full agreed training fee will remain payable.

 

4. Failure to Attend

 

No refunds will be issued in the event of:

  • Failure to attend the training session

  • Late arrival resulting in inability to complete the full session

  • Incomplete participation

  • Technical issues experienced by the participant during online sessions

 

5. Online Training Sessions

 

Participants attending online training sessions are responsible for:

  • Ensuring they have a stable internet connection

  • Access to an appropriate device

  • Ability to access the training platform prior to the session start time

 

Noel Diabetes Training cannot issue refunds where non-attendance is due to participant-side technical difficulties.

 

6. Cancellation or Changes by Noel Diabetes Training

 

Noel Diabetes Training reserves the right to cancel or reschedule training sessions due to:

  • Insufficient participant numbers

  • Trainer illness

  • Technical failure

  • Force majeure events

  • Other unforeseen circumstances

 

In such instances, participants will be offered:

  • A full refund, or

  • A transfer to an alternative course date

 

Please note:

Noel Diabetes Training shall not be held liable for any additional costs incurred by participants, including but not limited to travel, accommodation, loss of earnings, or other associated expenses.

 

7. Refund Exclusions

 

Refunds will not be provided where:

  • Cancellation falls outside of the stated refund notice periods

  • A participant is removed from training due to misconduct

  • Course materials have already been accessed or downloaded prior to cancellation (where applicable)

 

8. Exceptional Circumstances

 

Refund requests made outside of the standard policy due to exceptional circumstances (e.g., medical emergencies) may be considered at the discretion of Noel Diabetes Training.

 

Supporting documentation may be required.

 

9. How to Request a Refund

 

All refund or transfer requests must be submitted in writing to:

info@noeldiabetestraining.co.uk

 

Please include:

  • Full name

  • Course title

  • Date of training

  • Booking reference

  • Reason for cancellation

 

We aim to respond to all refund requests within 5 working days.

 

10. Governing Law

 

This Refund Policy is governed by the laws of England and Wales.

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