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Terms & Conditions

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Noel Diabetes Training

 

Last Updated: 28 February 2026

 

Welcome to Noel Diabetes Training. These Terms & Conditions govern all bookings and participation in our training courses, workshops, webinars and structured education sessions.

 

By booking a course with Noel Diabetes Training, you agree to the following terms.

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1. About Us

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Noel Diabetes Training provides structured Type 2 diabetes education and professional training services for:

 

  • Care agencies and care staff

  • Healthcare professionals

  • Corporates and organisations

  • Individuals newly diagnosed with Type 2 diabetes

 

2. Course Bookings

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2.1 Booking Confirmation

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A booking is confirmed only when:

  • Payment has been received in full (unless invoice terms apply), and

  • A booking confirmation email has been issued.

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Noel Diabetes Training reserves the right to decline any booking at its discretion.

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2.2 Group / Corporate Bookings

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For organisational bookings:

  • A signed agreement or purchase order may be required.

  • The booking contact is responsible for sharing course details with attendees.

  • Minimum participant numbers may apply.

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3. Payment Terms

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3.1 Individual Bookings

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Full payment is required at the time of booking unless otherwise agreed.

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3.2 Corporate & Invoice Bookings

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Where invoicing has been agreed:

  • Payment is due within 14 days of invoice date unless otherwise stated.

  • Late payments may incur interest in accordance with the Late Payment of Commercial Debts legislation.

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Failure to make payment may result in cancellation of the booking.

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4. Cancellation & Refund Policy

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4.1 Individual Delegates

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  • 14+ days before course date - Full refund (minus administrative fee if applicable).

  • 7–13 days before course date - 50% refund.

  • Less than 7 days before course date - No refund.

  • Non-attendance without notice - No refund.

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4.2 Transfers

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Delegates may:

  • Transfer to another available date (once only), provided at least 7 days’ notice is given.

  • Nominate a substitute attendee at no additional charge.

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4.3 Corporate / Private Group Bookings

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  • 21+ days before delivery – Full refund.

  • 14–20 days - 50% of agreed fee payable.

  • Less than 14 days - 100% of agreed fee payable.

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5. Course Changes & Cancellation by Us

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Noel Diabetes Training reserves the right to:

  • Change course dates, venues, or trainers if necessary.

  • Cancel a course due to insufficient numbers or unforeseen circumstances.

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If we cancel:

  • A full refund will be offered, or

  • An alternative date will be provided.

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We are not liable for travel, accommodation or other external costs incurred.

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6. Online Training & Technical Requirements

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For online sessions:

 

  • Delegates are responsible for ensuring access to a stable internet connection and appropriate device.

  • Joining instructions will be sent prior to the session.

  • Recording of sessions by participants is strictly prohibited unless written permission is granted.

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Noel Diabetes Training is not responsible for technical difficulties experienced by attendees.

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7. Attendance & Certification

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Certificates of completion will be issued where:

  • The delegate attends the full session, and

  • Participation requirements are met.

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Partial attendance may result in no certificate being issued.

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Certificates are issued electronically unless otherwise agreed.

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8. Clinical Disclaimer

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Noel Diabetes Training provides education and training services.

  • Our courses do not replace personalised medical advice.

  • Participants should continue to seek advice from their GP, Diabetes Nurse, or Consultant for individual medical care.

  • We are not responsible for clinical decisions made based on course content.

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9. Participant Conduct

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We expect all attendees to:

  • Treat trainers and participants with respect.

  • Maintain confidentiality during group discussions.

  • Avoid disruptive behaviour.

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We reserve the right to remove participants without refund for inappropriate conduct.

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10. Intellectual Property

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All course materials, slides, handouts, frameworks and resources remain the intellectual property of Noel Diabetes Training.

 

Participants may:

  • Use materials for personal learning.

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Participants may not:

  • Reproduce, distribute, or resell content.

  • Record sessions.

  • Share materials externally without written consent.

 

11. Data Protection & Confidentiality

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We process personal data in accordance with UK GDPR.

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Information collected may include:

  • Name

  • Email address

  • Organisation

  • Professional registration (where relevant)

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We do not sell or share personal data with third parties unless legally required.

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Participants must not share personal information disclosed during sessions.

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12. Liability

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To the maximum extent permitted by law:

  • Noel Diabetes Training shall not be liable for indirect or consequential losses.

  • Our total liability shall not exceed the amount paid for the course.

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Nothing excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

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13. Force Majeure

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We are not liable for failure to deliver services due to circumstances beyond our control, including:

  • Illness

  • Government restrictions

  • Venue closures

  • Technology failure

  • Extreme weather events

 

14. Complaints Procedure

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If you are dissatisfied with any aspect of the course, please contact:

complaints@noeldiabetestraining.co.uk

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We aim to respond within 5 working days.

 

15. Governing Law

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These Terms & Conditions are governed by the laws of England and Wales.

 

Any disputes shall be subject to the exclusive jurisdiction of the English courts.

 

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